Frequently Asked Questions
Everything you need to know about shopping with EyeOns™
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
Do you offer international shipping?
Yes, EyeOns™ ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically at checkout.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Are your products ethically sourced?
Absolutely. EyeOns™ is committed to sustainable fashion. We partner only with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.